Main area IT Technical spaces and telecoms junior engineer Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Normal work hours will be between 0800 & 1800 monday - fri but hours and days can vary with the needs of the service) Job ref 196-A&C885
Employer Guy's and St Thomas' NHS Foundation Trust Employer type NHS Site St Thomas hospital, Guys hospital, and community sites Town London Salary £31,944 - £34,937 per annum inc HCA Salary period Yearly Closing 23/06/2025 23:59
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
We’re looking for a motivated Junior Telecoms Infrastructure Engineer to join our team and grow their career in a hands-on technical role.
Training will be given to the right candidate to help them understand our estate and uphold our high standards.
Main duties of the job
Escort and supervise 3rd parties in sensitive technical spaces, ensuring compliance and safety
Patch and maintain network points to ensure reliable connectivity
Install and configure IP and analogue phones
Install, configure, and monitor uninterruptible power supplies (UPS), power distribution units (PDU), and environmental sensors
* Manage stock control of equipment and materials
* Respond to issues in a timely manner to ensure continuity of service
* Audit, assess, and improve the standards in our data centres and technical spaces
Working for our organisation
Working as part of a small team overseeing data centres and critical IT technical spaces across our estate, you'll learn the IT fundamentals required to support one of the biggest NHS trusts in the country.
Sometimes working as a team, sometimes working alone, every day is different. Protecting service uptime to help our staff treat patients quicker, this job is a critical part of our service.
Detailed job description and main responsibilities
There are over 180+ ‘technical spaces’ which comprise mostly Comms Rooms, but also include some Data Centre spaces. The Telecoms Infrastructure Junior engineer will assist with the maintenance of these spaces and escorting of 3rd parties into the spaces
The Telecoms Infrastructure Junior engineer will assist with the day to day maintenance of all aspects of the technical spaces including all aspects of corrective, planned and preventative maintenance of all Technical Space Infrastructure and Environmental equipment as required by the GSTFT IT Department.
This post will support services for telephone systems and data cabling throughout the Trust. This will involve assisting solving problems, assessing situations, applying solutions and assisting with the continual improvement of Telecoms Infrastructure services 24 hours a day,
7 days a week, 365 days a year to over 30,000 people across multiple Trust sites.
The role focuses primarily on assisting in ensuring that all Technical Spaces are of a high standard, adhering to Industry Standards and best practices as defined by the Technology and Technical Space Managers. Standards to include BS / EN (British Standards / European
National standards), ISO/IEC (International Organisation for Standardisation / International Electro-technical Commission) and TIA (Telecommunications Industry Association.
In addition, this team is responsible for the management of Goods In & Inventory managementfor the Technical spaces and Data centres
Technical duties
Follow and provide advice and guidance to the Technical team, 3rd party engineers, and IT Project managers on:
- Location specific network infrastructure (copper, fibre, switches routers)
- Building regulations & consternates within public sector / NHS
- Follow safe working practices within the Communications rooms and data centres
Assist with the management of the assigned areas of the estate:
- Maintaining all Communications Rooms and Data Centres to documentedstandards
- Maintaining a safe working environment for all Technical Spaces
Escort and supervise 3rd party engineers on site :
- Ensuring adherence to IT Standards.
- Ensuring standards and documentation are consistently and continuously maintained
- Escalating any non compliance concerns
Assist the Technical team in ensuring Communications rooms and Data centres are kept secure
Work independently to assess risks / issues where appropriate and also know when to escalate to other senior members to resolve / manage
Responsible for the monitoring and evaluation of power, cooling, earthing and bonding including UPS (uninterruptable power supply and generators)
Work independently to react and to resolve issues with minimum service interruption and work within ITIL processes to feedback the resolution to stakeholders within agreed SLAs
Able to work independently on small projects and manage own workload to ensure taskcompletion in a timely fashion
Assist with all corrective, preventative and planned maintenance for Technical Spaces and associated equipment such as:
- UPS devices
- Climate and Environmental monitoring systems
- Power distribution units
- Swipe card access systems
- Key access systems
Assist the Telecoms team in independently:
- Tracing and installation and fault finding of network patching (Cat5e- Cat6a and Single mode and Multimode fibre in complex high priority installations) while minimising the risk of any service interruptions
- Installation of telephony equipment (IP phones, analogue phones, call centre
phones, fax machines, alarm lines)
Administrative duties
To assist the Technical Space Manager in the management of capacity / space planning for the Communications Rooms and Data Centres in their assigned area
For the assigned areas of the estate be responsible for:
- Maintaining the Technical Space Service Catalogue
- Assisting with maintaining an effective Risk Management for the Technical Spaces Asset Base
- Implementation of change and service transition for the Technical Spaces Service Catalogue
- Checking and maintaining access to all Technical Spaces
- Updating documentation of all work procedures for Technical spaces
Adhere to agreed SLA’s where defined and update the Trust’s Service Desk CallLogging System regularly
Assist the Technical Space team in the management of inventory storage & security in the assigned area of the GSTFT estate
Maintain, update and continually improve the trust wide Technical Space documentation set
Maintain a safe working environment for all Technical Spaces
Ensure all work adheres to established standards
Auditing and documentation of cw1308 jumper fields and network patching to a highlevel
Provide reports to the Technical space manager on capacity/ stores/ patching
Person specification
Experience
* Prince 2, ITIL
Skills
* Skills/Knowledge/Ability (Time management, customer focus, Enthusiasm, Independent working, ITIL, office knowledge)
Technical skills
* Tech skills (Cabling, HSE, Stores management, Avaya phone systems, Network patching)
Experience
* Previous experience (Tech space engineer, cabler, facilities electrician etc)
* Other IT experience, Other Facilities experience, Change management etc
Guy’s and St Thomas’celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity, gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personalcircumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us -We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
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Employer certification / accreditation badges
Our dedicated and talented staff make it their mission to provide outstanding care for our patients.
Fake job offers for medical professionals living abroad
The Trust has been made aware of a scam targeting medical professionals living abroad who are being sent fake letters offering a job. These letters contain the Trust’s contact details and are often signed by the Chief People Officer.
These letters are fake.
If you receive an offer of employment, please do not reply to the letter, provide any personal details, or send any money to anyone asking for a fee for the placement/job. If you have lost money or sent personal details you should immediately report it to your local law enforcement and contact your bank.
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