About
Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is
London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a
vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the
former headquarters of the Royal Mail: Montcalm Royal London House. A property
with a bold new perspective at Montcalm East, part of Marriott’s Autograph
Collection. And a duo of mindful hotels which set a slower pace: Inhabit,
Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade
II-listed building on the cusp of Park Lane has been sensitively refreshed by
architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and
Studio Est. We have added a new signature restaurant helmed by a world-famous
chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites
have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as
modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Mayfair is
a five-star hotel set on a historic crescent that sits proudly at the top of
Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone,
bringing a fresh, holistic hospitality approach to London luxury. The
respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an internationally
acclaimed chef.
Overview
Montcalm Mayfair
is looking for a skilled and ambitious Food & Beverage Supervisor to
join our team. You will work closely with the Food &
Beverage Management Team and the General Manager overseeing daily operations of
the F&B Outlets, ensuring exceptional service standards and delivering a
luxury dining experience.
This role involves leading,
training and supervising F&B Team, maintaining operational efficiency and
ensuring compliance with health & safety regulations. The F&B
Supervisor will act as a key point of contact between guests and the kitchen and
will ensure that all service standards reflect the hotel’s luxury brand.
Key Responsibilities
·
Greet all guests with a warm and welcoming
demeanour around the hotel.
·
Supervise daily operations of all F&B
outlets, including, restaurants, bars, lunges, room service, banquets as
assigned).
·
Ensure smooth service flow, timely order
delivery, and high-quality guest experience.
·
Assist in coordination of large events, private
dining, and special functions.
·
Manage Restaurant bookings, making sure all
customers experience five star service.
·
Monitor team schedules and ensure adequate
coverage for all shifts.
·
Lead, motivate and develop a high-performing
F&B Team to deliver superior gust experience.
·
Conduct on-the-job training for the team, lead
by example.
·
Ensure F&B Team is presentable at all times,
adhering to grooming and uniform standards.
·
Assist in the onboarding of new team members.
·
Welcome guests with genuine hospitality and
anticipate their needs, ensure outstanding dining experience.
·
Build and maintain strong guest relationships,
ensuring repeat business and satisfaction.
·
Handle guests’ inquiries and complaints with
professionalism, resolving issues promptly and effectively.
·
Answer and manage incoming calls, emails,
and reservations, ensuring all communication is handled professionally and
efficiently.
·
Ensure compliance with all health & safety
and hygiene regulations (HACCP standards).
·
Monitor cleanliness and proper maintenance of
all F&B areas, equipment and utensils.
·
Ensure the service standards align with the
hotel’s brand requirements and exceed guest expectations.
·
Assist in managing inventory, ensuring adequate
stock levels and minimising waste.
·
Oversee accurate billing, cash handling and
payment procedures.
·
Assist with monthly inventory checks and stock
control.
·
Collaborate with kitchen team to ensure seamless
communication and timely service.
·
Coordinate with other departments, i.e.
housekeeping, front office, for special requests, events and guest needs.
·
Participate in regular meetings with management
to discuss operations, staff and guest feedback.
·
Respond to emergency situations calmly
and efficiently, following hotel protocols.
This job description is
designed to outline primary duties and conditions related to the Food & Beverage Supervisor position at a luxury hotel. It is not an
exhaustive list and additional tasks and responsibilities may be required as
directed by hotel management.
Key Attributes:
·
Strong interpersonal skills and guest-oriented
mindset.
·
Strong leadership and team management skills.
·
Excellent communication and guest service
skills, with focus on creating memorable experiences.
·
In-depth knowledge of food and beverage service,
wine pairings and menu offerings.
·
Familiarity with the Health & Safety
regulations in F&B service (HACCP).
·
Proficiency in POS systems.
·
Collaborative mindset to work closely with
cross-functional teams.
·
Ability to work under pressure in a fast-paced
environment.
·
Detail oriented and highly organised.
Working Conditions:
• Flexibility with work
schedules, including weekends, holidays and evenings.
• Physical demands such as
being on the feet for long periods of time and manual handling.
Essential Qualifications
·
Degree in Hospitality Management, or
related field preferred.
·
Minimum of 3 years’ experience in food
and beverage with at least 1 year in a supervisory role in a luxury hotel or
fine dining environment.
Benefits
· Competitive salary.
· A supportive, empowering team environment.
· Benefits platform with various discounts.
· 28 holidays including eight bank holidays, with more holidays after two-year service.
· Cash-back health benefits, including optical, dental, chiropractor and physio services.
· Discounted gym membership.
· Access to Wellbeing platform and sessions, including EAP.
· Awards and Recognition Programme.
· Annual parties.
· Regular and ongoing training and development, including leadership workshops.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal
Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.