Snapshot of Responsibilities
Lead end-to-end operational delivery across multiple services and locations. Own system-level KPIs, diagnosing variation and implementing recovery strategies. Deliver revenue, margin, and financial performance targets. Optimise demand and capacity planning to maintain access and quality standards. Lead and develop Operations Managers and wider teams. Build trusted partnerships with commissioners and system stakeholders. Sponsor improvement and transformation programmes across the system. Ensure compliance with regulatory, governance, and safety frameworks. Assure business continuity, risk management, and incident preparedness. Translate operational and financial data into decisive, measurable action.
Main duties
Accountability for operational delivery across a large, integrated portfolio within Bedford, Luton and Milton Keynes. Leadership of system-wide operations across multiple places, achieving contractual, clinical quality, and financial targets while driving productivity, service transformation, and continuous improvement. Salary up to £65,000. Full time, permanent.
Qualifications
* Proven leadership experience within large-scale, complex healthcare environments.
* Strong track record of delivering operational and financial performance.
* Experience leading leaders and developing high-performing teams.
* Advanced demand and capacity planning expertise.
* Strong stakeholder partnership and negotiation skills.
* High data literacy and analytical capability.
* Experience driving service improvement and transformation.
Essential requirements
* Leadership & Management qualification.
* 5+ years of management/leadership experience (ideally within healthcare).
Desirable
* Experience leading multi-site or system-wide healthcare operations.
* Leadership/Management qualification Level 5 or above.
Skills & Knowledge
* Advanced demand and capacity planning capability.
* Strong financial and commercial management skills.
* Expertise in improvement methods and change leadership.
* Excellent people leadership skills across large, distributed teams.
* Deep understanding of healthcare regulatory and governance frameworks.
* Ability to interpret complex performance and financial data.
Benefits
* Generous holiday entitlement.
* Health & wellbeing support.
* Leadership development opportunities.
* Flexible & supportive working culture.
* Blue Light Card & colleague benefits.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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