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Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
Housing Officer
Phoenix House, Basildon – Covering Basildon and the surrounding areas
37.5 hours per week – Monday to Friday - 9:00am to 5:30pm
We are seeking a Housing Officer to join our Basildon Housing team that is part of the South East Region. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. You will work professionally to resolve problems and improve services. Your daily tasks will include responding to resident tenancy & lease related queries via in person, email, and telephone, as well as addressing concerns involving residents' homes, the environment, and neighbor relations. The sites managed have a high proportion of leasehold and shared ownership properties, so experience managing these tenures is required.
The role of Housing Officer will include:
* Effective management of anti-social behaviour cases
* Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
* Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
* Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety, and data protection)
* Delivering general advice on all aspects of tenancy to enable sustainability
* Working closely with administrative colleagues to complete a range of tenancy management processes
Skills and experiences:
* Proven experience of undertaking a similar role
* Prior experience of delivering high-quality tenancy services
* Excellent skills in analysing and diagnosing problems and implementing solutions
* Ability to build strong working relationships with internal and external customers
* Excellent customer service and negotiating skills
* An understanding of Microsoft Office packages including Word, Excel, and Outlook
* Excellent communication skills both verbal and written
* Working knowledge of relevant regulations and good practices
* Regular travel will be required; a full valid driving license and access to a vehicle are essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We offer our residents good quality, affordable homes in communities they can be proud of. As a not-for-profit organisation, we reinvest any surplus back into the local communities we serve.
Our employee benefits include:
* 25 days annual leave (rising to 30 days) plus public holidays
* A pension scheme with employer contributions
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Wellbeing support and tools
* Employee Networks supporting inclusion
* Salary: £34,531 per annum, rising to £36,348 after 12 months, subject to performance
If you have questions or need adjustments, contact our talent team at housing.recruitment@sanctuary.co.uk
We may close or extend the application window depending on application volume. Early applications are encouraged.
We are committed to diversity and inclusion, welcoming applications from diverse backgrounds and supporting our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages applications from diverse backgrounds to promote an inclusive environment. We work with the Home Office to prevent illegal working. A basic Disclosure and Barring Service check will be required for successful applicants, which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
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