Housing Register Officer
Location: North East Lincolnshire
Rate: £14.59 per hour
Hours: 37 hours per week
About the Role
We are seeking a dedicated and professional Housing Register Officer to support the effective, efficient and fair administration of the housing register in Northern Lincolnshire. Working in partnership with a range of housing providers, you will ensure that applicants and partner agencies receive accurate advice and assistance in line with the Home Choice Lincs policy.
Key Responsibilities
Administer the housing register in accordance with the Home Choice Lincs allocations policy and the Council’s duties under Part 6 of the Housing Act 1996.
Respond to customer and agency enquiries regarding access to housing, following partnership lettings policies and corporate procedures.
Assess eligibility and priority for applicants, including reviewing sensitive information such as care plans, child in need plans and criminal conviction details.
Communicate with vulnerable, distressed or high-need customers by telephone and email with professionalism, empathy and clarity.
Maintain accuracy, confidentiality and consistency in all decision-making and record-keeping.
What We’re Looking For
Strong communication skills and the ability to manage sensitive conversations.
Sound judgement and the ability to make fair, evidence-based decisions.
Knowledge of housing legislation, particularly the Housing Act 1996, or the ability to learn quickly.
A commitment to delivering high-quality customer service within a fast-paced environment.
To find out more information please contact Lily at (url removed)
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency