Housing Repairs Helpdesk Customer Service Advisor
Posted on 25 September 2025 Apply
* Directorate BHCC: Homes and Adult Social Care
* Salary £34,416 - £34,974 total pay including 5.5hrs p/w contracted overtime
* Contract Fixed Term
* Closing Date Apply by 12 October 2025
Location
Brighton
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Job Summary
* Job reference
orbis/TP/142184/45566
- Positions available
1
- Working hours
37 hours plus 5.5 hours contracted overtime
- Closing date
12 October 2025
- Job category
Administration & Clerical
- Organisation
Brighton & Hove City Council
Job introduction
Fixed Term for 12 months
Are you passionate about providing excellent customer service? If so, why not join our team providing the first point of contact for residents reporting repairs and requesting updates on their existing repairs?
If you're a looking for an opportunity to use your skills and to work in an environment where no two days are the same, we would like to hear from you.
For an informal discussion, please contact Repairs Helpdesk Supervisors on -
About the role
What will I be doing?
* You'll answer inbound calls and emails from our residents who require repairs to their council properties.
* Responsible for providing accurate information, advice and assistance to our residents.
* Using our in house IT systems, issuing jobs accurately and assigning these to the relevant trade team
* Liaising directly with other teams within the council, both verbally and in writing.
* Conducting customer surveys via outbound calls
* Providing excellent customer service
What we are looking for
* Strong communication and empathy skills
* A good standard of IT skills
* A high level of attention to detail
* A genuine passion for helping others
* Ability to work as part of a team but also able to work under your own initiative
* Ability to work under pressure
* Someone who is comfortable interacting with a wide range of people from a variety of backgrounds and some who may be vulnerable
In return for your skills and hard work, we offer:
* A standard working week of 37 hours per week plus 5.5 hours of contracted overtime (Monday – Friday 08.00 –
* A full induction with on-going development
* Paid annual leave
* Pension scheme
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you've submitted your application and at interview.
As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance (brighton-) and (Shortlisting guidance (brighton-) as this gives important advice which will increase your chance of success in the shortlis
Additional information
Your starting salary will be pro rata if the above position is term-time only. For part time applicants, where your working week is less than the council's basic 37 hour week, contracted overtime rated pay will not form part of your working hours. This is because overtime rated pay is payable for hours worked in excess of the council's basic 37 hour week. Your starting salary will be pro rata based on the basic annual salary elements of pay between £28,142 & £28,598.
For more information about our values and the benefits of working at the council, visit Why work for us
Company information
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-).