Your Company:A fantastic opportunity has become available within a fast-growing technology and IT company who are searching for a Customer Relationship Manager to join their team located in the Greater Southampton area. For years now this company provided excellent services to their customers, ensuring that their clients’ needs are catered to from inception to the point of implementation and then afterwards during aftercare. They place their customers at the centre of what they do and are constantly finding and developing new and innovative IT and technological solutions. Your Roles & Responsibilities:While in this role your duties may include but are not limited to:
1. Working alongside internal departments and teams to help manage the customer base and ensure customer satisfaction is the upmost priority
2. Utilising the correct sales processes and procedures to ensure consistency with customers
3. Co-ordinating and liaising with colleagues and external suppliers to ensure that supplies of goods are delivered on time and within budget
4. Effectively managing expectations when arranging delivery times and communicate this information to relevant parties internally
5. Holding frequent meetings, as often as necessary, with customers
6. Being a point of contact for customer service complaints and ensure these are dealt with quickly and effectively
7. Working to agreed SLA’s and OLA’s to provide good ...