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Client:
Alexander Gray Recruitment Limited t/a Amor Hire
Location:
london (enfield), United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
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Job Views:
5
Posted:
15.08.2025
Expiry Date:
29.09.2025
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Job Description:
Location: Enfield, EN1 (Initial 3 weeks based in Watford)
Hours:
* Monday to Friday: 8:30 AM 5:30 PM
About Us
Were one of the UKs busiest and most vibrant used car supermarkets, selling over 1,000
vehicles per month, with a strong team of 300+ staff. Based in Enfield, we pride ourselves
on a dynamic company culture, excellent customer service, and exceptional growth
The Role
As our Aftersales - Complaints Handler, youll be a key part of our customer experience
team, handling post-sale complaints and ensuring customer satisfaction with professionalism
and empathy. Youll work closely with our workshop team, customer service, and
management to ensure all complaints are resolved efficiently and fairly aiming to turn
every issue into a 5-star experience.
Key Responsibilities
* Manage customer complaints relating to recently purchased vehicles that have developed faults.
* Book cars in for diagnostics or repairs, working closely with the Workshop Controller.
* Keep customers informed throughout the repair process, managing expectations clearly and honestly.
* Maintain low vehicle return rates by resolving complaints promptly and professionally.
* Encourage happy customers to leave 5-star reviews post-resolution.
* Document all communications and outcomes accurately in the system.
* Work with the management team to improve complaint handling processes.
Requirements
* Minimum 2 years' experience in a used car dealership or automotive aftersales role.
* Solid understanding of vehicle finance, warranty products, and car repairprocesses.
* Strong working knowledge of Consumer Rights Act 2015 and related motor trade legislation.
* Excellent communication and negotiation skills.
* Confident under pressure and able to deal with difficult situations calmly and constructively.
* Strong organisational and time management abilities.
Why Join Us?
* Be part of a fast-growing, industry-leading company.
* Clear progression routes and development opportunities.
* Vibrant team culture with regular staff events and incentives.
* Competitive salary and performance bonuses.
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