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Job Outline: As a Team Leader, you will be responsible for planning and organizing warehouse activities efficiently and safely. You will motivate and inspire your team by leading by example, ensuring a high level of customer service at all times.
Key Performance Indicators:
* Customer focus: Delivering exceptional service to internal staff and external customers
* Strong communication skills, both written and verbal
* Delivering results: Ensuring daily targets are met
* Teamwork: Working effectively with all staff groups and fostering a culture of respect and professionalism
* Personal drive: Demonstrating passion and commitment to furthering your career at 4PX
* Health and Safety: Ensuring a safe workplace and adherence to good housekeeping practices
Main Duties & Responsibilities:
Warehouse Management:
* Manage the daily work plan and adhere to stock management systems
* Ensure stock management, investigating missing and stolen items promptly
* Organize daily picking requirements and supervise the picking and checking process for accuracy
* Assist in employee training, development, and engagement
* Plan and organize warehouse activities, delegating tasks for maximum efficiency
* Identify areas for improvement and implement changes as needed
People Management:
* Efficiently induct new staff to help them integrate into the team
* Establish and maintain effective communication channels to enhance teamwork and motivation
* Monitor staff performance against objectives and address shortfalls
* Ensure each team member has the skills and competence to meet job requirements
* Identify training needs and motivate staff to achieve their long-term goals
* Conduct regular team briefings
Customer Service:
* Resolve issues related to orders and customer deliveries
* Ensure staff provide a high level of service to internal and external customers
Health and Safety:
* Ensure team compliance with legislation and company policies
* Address issues that may impact health and safety immediately
* Investigate accidents and incidents, generating reports as necessary
* Maintain a tidy warehouse space free from hazards
* Perform any other duties as required, appropriate to the level and skills of the post holder
Qualifications, Skills, Knowledge & Experience Required:
* Experience leading a team in a warehousing and logistics environment
* Excellent people management and communication skills
* Commitment to creating a safe working environment
* Effective problem solver with the ability to implement continuous improvement systems
* Knowledge and operation of Warehouse Management Systems (WMS)
* Good level of IT skills
* Knowledge and experience of Health and Safety, preferably to IOSH standards
Application Process: Interested candidates are invited to submit their resume and a cover letter to [emailprotected]
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