Job Title: ServiceNow Technical Architect
Start Date: Immediate
Mode of working: Hybrid / 2-3 days based on-site in Crawley
Are you a ServiceNow Technical Architect with proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes and deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions?
If so, our client is currently seeking a ServiceNow Technical Architect to be responsible for designing, governing, and delivering scalable, high-quality ServiceNow platform solutions that align with business objectives and enterprise architecture standards. You will act as the technical authority for ServiceNow implementations, ensuring best practices, platform optimization, and long-term maintainability across projects.
Your responsibilities
* Define and maintain a scalable, future-ready ServiceNow architecture for global environments.
* Lead architecture/design workshops, gap analysis, and provide technical governance.
* Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
* Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
* Establish and enforce platform governance, design standards, and release management processes.
* Ensure compliance with GDPR, cybersecurity policies, and audit requirements.
* Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities.
* Support Lighthouse implementations as scalable models for global rollouts.
* Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.
* Lead design authority forums; mentor developers and administrators.
* Provide hypercare support, knowledge transfer, and user training during implementations.
Essential skills/knowledge/experience
* Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes.
* Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions.
* Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale.
* Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models, and design authority frameworks (HT standards).
* Broader platform/solution architecture for all other ServiceNow outcomes
* Strong communication, stakeholder management, leadership, documentation, and team collaboration.
Desirable skills/knowledge/experience (As applicable)
* Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning.
* Multi-industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs.
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