Job overview
The Emergency & Integrated Medicine Specialties (ICSU) is looking to recruit a Patient Pathway Co-ordinator.
We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role. The role will support the clinical team and improve the patient pathway
The ideal candidate will have NHS experience and a flexible approach to work
Main duties of the job
The PPC will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager.
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
For more information, please access the following link:
Detailed job description and main responsibilities
The PPC is responsible for ensuring the safe and efficient management of the patient administrative processes throughout their pathway; giving the patient a single point of contact, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager. The PPC will works closely with the relevant MDT co-ordinators, patient booking team and clinic teams to ensure patients are being managed and tracked proactively. This will include supporting data quality, validation and ensuring all patients have recorded pathway start dates
The PPC roles will also be the key provider of administrative support to the clinical teams within their PPC grouping providing medical secretarial support.
Person specification
Education / Qualifications
Essential criteria
1. Minimum of 5 GCSEs or equivalent including English and Mathematics
2. NVQ level 3 in Business Administration or Customer Care or equivalent experience.
Desirable criteria
3. A-Level or equivalent experience
Skills & Abilities
Essential criteria
4. Able to respond compassionately to patient enquiries.
5. Able to review patient level data to manage waiting lists.
6. Ability to operationalise national and local waiting list policies to meet national targets.
7. Excellent writing skills to be able to record within hospital systems.
8. Knowledge of confidentiality and data protection principles.
9. Able to manage consultant schedules against appointments.
10. Maintains electronic filing systems to optimise organisation.
11. Excellent time management and organising skills.
12. Demonstrates tenacity in dealing with issues.
13. IT literate.
Desirable criteria
14. One year’s experience working in a similar role in a hospital/health care setting.
Knowledge & Experience
Essential criteria
15. Experience and knowledge of working in the NHS.
16. Understanding of clinical activities and waiting list information utilising access policies for guidance
17. Understanding patient pathways
18. Experience of communicating with patients
PERSONAL QUALITIES
Essential criteria
19. Accountable and Responsible
20. Ability to put patients and staff first.
21. Willing to learn.
22. Able to work well in a team.
23. Ensure all practice carries the trust values
24. Effective communicator.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
25. Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
26. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
27. Ensure you are familiar and comply with local protocols and systems for information sharing.
28. Know the appropriate contact numbers and required reporting lines.
29. Participate in required training and supervision.
30. Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.