A well-respected and well-established company based in St Albans are looking for a Helpdesk Administrator to join their friendly and close-knit team. This is a busy and fast paced position that offers great training and progression opportunities! What’s in it for you? * Salary: Up to £28k depending on experience, reviewed after 6 months * Hours: Monday to Friday 8:30am-5:30pm * Great training and progression opportunities * 20 days annual leave plus bank holidays * Free parking * Social outings! Key responsibilities: * First point of contact for incoming calls and services requests received by telephone and email. * Working with the live reporting system ensuring all assigned jobs are started and completed within the contract SLA. * Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements. * Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand. * Attend training and Health and Safety courses from time to time as directed by the Contracts Manager What the client are looking for: * Good planning and organisational skills and the ability to prioritise own workload efficiently. * Happy working in a fast-paced environment * Excellent telephone manner * Strong communication skills * Working knowledge of MS Office includ...