A well-respected and well-established company based in St Albans are looking for a Helpdesk Administrator to join their friendly and close-knit team.
This is a busy and fast paced position that offers great training and progression opportunities!
What’s in it for you?
· Salary: Up to £28k depending on experience, reviewed after 6 months
· Hours: Monday to Friday 8:30am-5:30pm
· Great training and progression opportunities
· 20 days annual leave plus bank holidays
· Free parking
· Social outings!
Key responsibilities:
· First point of contact for incoming calls and services requests received by telephone and email
· Working with the live reporting system ensuring all assigned jobs are started and completed within the contract SLA
· Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements
· Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand
· Attend training and Health and Safety courses from time to time as directed by the Contracts Manager
What the client are looking for:
· Good planning and organisational skills and the ability to prioritise own workload efficiently.
· Happy working in a fast-paced environment
· Excellent telephone manner
· Strong communication skills
· Working knowledge of MS Office including Excel and Outlook