Company Description
Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
Join our motivated and vibrant Team and build your career with us.
Job Description
· Managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards.
· Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
· Extensive network in all aspects of entertainment and trendy places.
· Exceptional guest relations interaction.
· Instruct and give clear directions to guests as requested.
· Negotiate best rates for hotel guests.
· Organize and lead the concierge team, valet parking and doorman to ensure service excellence.
· Bear management responsibility for the processes in the hotel front driveway.
· Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.
· Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby/Concierge area by agreement with the Front Office.
· Ensure the Well-being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.
· Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.
· Organize the transports of luggage.
· Maintaining Front Office stationary stocks.
· Ensuring a relational and smooth work sequence at all times.
· Follow the hotel SOPs at all times and ensure departmental compliance.
Qualifications
· Bachelor's degree in Hospitality Management, Business, or related field.
· Proven experience in Concierge roles within the hospitality industry.
· Previous working experience in a truly global work environment is essential.
· Previous experience in pre-opening is a plus.
· Strong problem-solving abilities and a commitment to guest satisfaction.
· Excellent communication, interpersonal, and team leadership skills.
· Proficiency in hotel management software (Opera).
· Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
· Adept at data analysis and using insights to drive decision-making.
· Flexibility to adapt to a dynamic and fast-paced environment.
· Native Arabic speaker and fluency in verbal and written English is essential, proficiency in Russian language is a plus.
· Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.
Additional Information
This is a pre-opening role.