1st / 2nd Line IT Support Engineer | Oldham - Hybrid | £28,000 - £34,000 + Excellent Benefits
Looking to join a growing MSP that genuinely invests in your development and gives you exposure to a wide range of technologies?
We’re hiring a 1st / 2nd Line IT Support Engineer to join an award-winning Managed Service Provider supporting schools and businesses across Greater Manchester.
This is an excellent opportunity for an ambitious IT professional who enjoys troubleshooting, customer interaction, and working within a fast‑paced technical environment.
The Role:
* Providing 1st & 2nd line technical support across hardware, software, servers, and networks
* Managing helpdesk tickets through to resolution or escalation
* Supporting Microsoft 365, Windows environments, backups, and documentation
* Troubleshooting desktop, user, and infrastructure issues remotely and onsite
* Delivering excellent customer service and technical guidance to clients
* Working closely with vendors and third parties when required
What we’re looking for:
* Experience within a 1st / 2nd Line IT Support or Helpdesk role
* Strong troubleshooting skills across Windows OS & networking
* Experience supporting Microsoft 365 environments
* Excellent communication and customer‑facing skills
* MSP experience would be highly advantageous
* Full UK driving licence
What’s in it for you?
* Hybrid working – 3 days in the office
* Funded Microsoft & CompTIA certifications
* Clear progression opportunities
* 23 days holiday + birthday off
* Quarterly team events
* Supportive, collaborative team environment
If you’re looking for a company where you can continue developing technically whilst being genuinely valued as part of the team — I’d love to hear from you.
Apply directly or message me for more information.
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