Summary
Jump into a fast-paced, high-energy role with coconut tree. This role is for someone who has a passion for customer service and is wanting to gain experience within a busy hospitality environment.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Food and beverage team member (level 2)
Hours
30 hours per week, on a shift pattern basis, weekends are a must. Exact shift patterns to be confirmed.
30 hours a week
Start date
Monday 16 February 2026
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Responsible for greeting and serving guests promptly, recommending menu items, taking orders, and handling payments while maintaining high service standards. Ensures tables and bar areas are clean, monitors stock levels and expiry dates, and prepares drinks efficiently. Handles customer queries and complaints professionally, follows health and safety procedures, attends required training, and complies with all company policies and handbook guidelines.
Duties include:
* Greet and seat customers promptly (3-second rule). Present the cocktail menu followed by the food menu and follow STS (Standard Table Service provide by the management)
* Recommend food and drink choices, take orders, upsell dishes, and manage tables using a table management system
* Serve and explain quality food and drinks. Address customer queries and handle complaints professionally
* Deliver the bill and process payments. Clear and re-lay tables as needed
* Maintain cleanliness and compliance with standards at tables and in the bar area. Ensure the bar area is kept clean at all times
* Maintain and update the Trail, monitor and record temperatures of refrigerators, freezers, and stocked items
* Sort and store stocked items properly and monitor expiration dates to prevent wastage
* Dispense and service drinks efficiently, communicate services and facilities to customers, and handle customer complaints in a professional manner
* Ensure safety by following health and safety guidelines, reporting incidents, and keeping fire routes clear. Ensure fire doors are closed
* Attending all required training and fire drills as notified by management
* Comply with company policies regarding fire, health & safety, hygiene, food hygiene, customer care, and security
* Read, understand, and comply with responsibilities in the Staff Handbook
At Coconut Tree, you will be working towards Food and Beverage Team Member Apprenticeship Level 2, over the duration of 15 months alongside your daily roles and responsibilities.
Things to consider:
* We prefer candidates who are based in the same city or are able to travel reliably to and from the restaurant
* Previous experience in a similar role is preferred. But not mandatory as we value potential, enthusiasm, and a willingness to learn with the right attitude
* Will required to work during the weekends and evenings
Where you'll work
185 187 Old Christchurch Road
Bournemouth
BH1 1JU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Food and beverage team member (level 2)
What you'll learn
Course contents
* Serve food and beverages to individual business standards.
* Identify opportunities and apply techniques to increase sales and improve customer experience.
* Tailors communication techniques to meet customer needs and build rapport.
* Maintain a safe, hygienic, and secure working environment.
* Comply with health and safety legislation, regulations, guidelines and procedures.
* Follow food safety and allergen legislation and procedures applicable to own role.
* Use technology and equipment in line with business policy to meet customer needs.
* Handle transactions and payments securely.
* Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
* Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
* Use professional methods of communication that are tailored to different situations, and individual and team needs.
* Manages own time and workload, prioritising tasks.
* Maintain and rotate stock according to life cycle and business processes.
* Ensure equipment and technology faults and maintenance issues are reported promptly.
* Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
* Keep up to date with changes to products and processes.
* Uses feedback to improve own performance.
* Reduces the waste of resources, taking sustainability into account, in line with business expectations.
* Follows and supports equity, diversity and inclusion legislation and principles.
* Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
* Serve food and beverages to individual business standards.
* Identify opportunities and apply techniques to increase sales and improve customer experience.
* Tailors communication techniques to meet customer needs and build rapport.
* Maintain a safe, hygienic, and secure working environment.
* Comply with health and safety legislation, regulations, guidelines and procedures.
* Follow food safety and allergen legislation and procedures applicable to own role.
* Use technology and equipment in line with business policy to meet customer needs.
* Handle transactions and payments securely.
* Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
* Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
* Use professional methods of communication that are tailored to different situations, and individual and team needs.
* Manages own time and workload, prioritising tasks.
* Maintain and rotate stock according to life cycle and business processes.
* Ensure equipment and technology faults and maintenance issues are reported promptly.
* Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
* Keep up to date with changes to products and processes.
* Uses feedback to improve own performance.
* Reduces the waste of resources, taking sustainability into account, in line with business expectations.
* Follows and supports equity, diversity and inclusion legislation and principles.
* Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
Food and Beverage Team Member Level 2.
Requirements
Desirable qualifications
GCSE in:
* English (grade C/4)
* Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* Customer care skills
* Team working
Other requirements
* We prefer candidates who are based in the same city or are able to travel reliably to and from the restaurant
* Previous experience in a similar role is preferred. But not mandatory as we value potential, enthusiasm, and a willingness to learn with the right attitude
* Will required to work during the weekends and evenings