Company Overview
Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.
Job Summary
The Program Supervisor oversees daily operations of a 24/7 Crisis Nursery, supervising assigned staff and ensuring around-the-clock coverage. May also supervise additional Family Support programming such as Family Visitation Center or Doula services, and may provide direct services to program participants.
Candidate Qualifications
* Master’s Degree in social work or related field and two years of relevant experience OR Bachelor’s Degree in social work or related field and four years of relevant experience.
* Supervisory experience preferred.
* Experience dealing with families in crisis and effective crisis intervention skills preferred.
* Valid driver’s license, insurance, and reliable vehicle required.
* Ability to communicate in both English and Spanish preferred.
Job Responsibilities
* Supervises and evaluates assigned crisis nursery and other family support staff, staff training, administrative case issues, fiscal control, and implementation of program plans.
* Responsible for implementing personnel policies and procedures, including hiring, performance appraisals, employee leave, promotions, salary changes, terminations, and documentation.
* Oversees and ensures full implementation of program plan.
* Plans and conducts regular staff meetings.
* Provides individual case consultation and supervision to assigned staff.
* Provides backup coverage for team members as required.
* Works closely with funders and partners such as the Department of Children and Family Services, Department of Human Services, Department of Public Health, etc., to ensure compliance with licensing regulations, performance standards, and reporting requirements.
* Monitors and implements continuous quality improvement process including outcome measures, clinical assessments, and funding reports.
* Ensures coverage of a 24-hour, 365-day program as required.
Compensation and Benefits
* Compensation: $50,000 – $54,000 annually; offers commensurate with experience; bilingual candidates may receive additional compensation.
* Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year (including week between Christmas and New Year’s Day), 11 paid holidays, supplemental insurance options, 401(k) with match.
* Location: Home office at Rockford location.
* Schedule: Full-time, salaried, general business hours with flexibility.
Additional Information
* Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).
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