Contract Full Time - Permanent Working Hours 37 hours Monday to Friday Hybrid Working 2 days working from the office and 3 days working from home About the role Power NI, part of Energia Group, have an exciting opportunity for Credit Controllers based in Belfast. This role will involve negotiating with customers to offer suitable repayment options and working within a high-performing team to provide our customers with the best tailored solution for each individual. As part of the role, you will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls. We are seeking candidates who can work in a fast-paced environment and have the ability to understand from the customers perspective. We also need candidates who can actively listen and acknowledge customer concerns effectively, have a strong focus on solutions, set boundaries / expectations and can reach out to seek support and feedback. About you Experience of having difficult conversations in a fast paced, target driven environment. Experience of demonstrating strong resilience, empathy and adaptability in the workplace. Excellent communication skills, both written and verbal. Strong negotiation skills. Proficient in use of Microsoft Outlook and can manage multi-channel communications. What We Offer Competitive salary up to a 10% annual bonus Annual Cost of Living Review 23-25 days Holiday Allowance 11 stats and opportunity to buy more Career Progression and Development - Almost 100% of our promotions are from within the organisation Internal L&D courses, mentoring, external networking and year-round learning Enhanced Maternity and Paternity Pay Family Friendly Policies Health Care Sick Pay Award Winning Wellbeing Programme Wellbeing Fund - to be used towards anything that energises you from Gym equipment or membership to Reflexology Free Counselling Service Health Checks Sports Club Social Club Laya Virtual Gym Membership Free Flu Jab Cycle to Work Scheme Free Parking Life Assurance Volunteering days and more Does energy move you? If so, see how you can be a part of the energy transition. All applications should be submitted online. Once the vacancy has closed, we will review all submissions and will be in touch with the next step in the process. Best of luck! Benefits: Performance Bonus Pension Fund Parking Paid Holidays Medical Aid / Health Care Laptop Career Progression