Therapy Services Administrator/Receptionist (INTERNAL)
The successful applicant will provide a customer focused service for all patients and visitors attending or passing through the Therapy Services Department.
You will provide efficient and effective administrative support to the Therapy Services teams including dealing with phone queries, inputting clinical data on to patient systems, greeting and booking of patients, referral lists and support of typing of clinical letters.
22.5HRS P/W
Main duties of the job
Booking of outpatient appointments.
Manage clinic cancellations and re-bookings.
Greet patients and visitors to the department.
Courteous and helpful at all times.
Maintain organised file management.
Help maintain archiving of notes.
Perform general administrative tasks.
Prioritise own workload with support from team lead.
Help manage turnround payroll system.
Order and receipt goods on hospital electronic system
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT, the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Job responsibilities
To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.
Person Specification
Education & Qualifications
* Customer services/Business Administration qualification at Level 3 or
* Computing/IT qualification at Level 3
Skills. Knowledge & Abilities
* Excellent verbal and written communication skills
* Professional telephone manner
* Proficient in the use of IT systems
Experience
* Clerical experience including filing, data, retrieval, typing and photocopying
* Experience of dealing with the public
* Management of waiting lists
Personal Attributes
* Ability to priortise
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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