We are actively seeking an experienced and professional Technical Support Engineer to join the team in Wellesbourne in Warwickshire. The successful applicant will be required to carry out installations, service and breakdown requests, deliver first class customer care and positively represent the ETG brand at all times.
Development and training opportunities will be available. Responsibilities:
To communicate positively and efficiently with the Service Desk.
To visit customer sites to install, service and repair machines.
Leave jobs in full working order and liaise with customers.
At customer sites, familiarise yourself with customer rules and working practices, including their health and safety policies.
To feedback to the Service Desk problems/issues on site.
When the job/customer dictates, there could be a requirement to lodge away from home. Requirements:
Ability to install, service and repair CNC machines and equipment
Ability to fault find, diagnose and correct errors as identified on CNC machine tools.
Ability to assemble, set up and dismantle hydraulic, pneumatic and large associated mechanical assemblies.
A team player with the ability to work on own initiative and problem solve.
Knowledge of part identification and understanding of engineering drawings.
Mechanical and electrical qualifications/experience.
PLC knowledge.
Excellent customer service, communication and organisational skills.
PC literate.
Previous experience of a service team environment. Benefits: Competitive Salary £26K to £39K Depending on Experience
Hours : 38 Hours a week
Overtime : Time and a half on Sundays Double Time Uniform and Tools Provided
Fully Funded Company Vehicle
Company Pension Scheme
Company Sick Pay Scheme
Private Healthcare/Life Cover/EAP
26 days holiday per annum TPBN1_UKTJ