Our client is a leading manufacturer of adhesives, supplying high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements. They are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site based role and candidates need to be located within commuting distance from their site. This would suit either a chemist or an engineer who is able to talk confidently to customers. Responsibilities: * Provide extensive technical support to UK & European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer visits * Technical service projects and supportive technical data generation, developing and implementing testing programs * Maintaining and populating central knowledge database for product and application information * Updating, populating and maintaining the master data file * Availability for site visits to support sales staff technically * Manning technical helpline telephone and tech support inbox * Updating CRM database, forwarding sales leads to relevant salespeople and distributors * Preparation of presentations and materials * Hosting webinars and training sessions and hands-on demonstrations * Handling of product quality complaints * Attending exhibitions * Assistance in promotional video filming activities * Creation and control of technical datasheets * Writing of technical articles and product PR in collaboration with marketing department * Technical content creation for blog, brochures, distributor website etc. supporting marketing activities * Creation of case studies, application profiles and product sales tools * Identify and attend relevant conferences and exhibitions * Identify and attend relevant training courses to enhance skills Candidate Profile: * Full driving license * Able to work independently, with weekly supervision * Ability to travel in UK and Europe In return they are offering an attractive package, 10% Pension, Bonus Scheme, PMI, Death in Service, 25 days holiday (3 to be taken at Christmas) and on-site parking Whitehall is the Recruitment Specialist for the Chemical, Polymer, Coatings and Life Science Industries