Customer Service Officer - Winston Glades/Ipswich
Join to apply for the Customer Service Officer - Winston Glades/Ipswich role at BOQ Group
About The Role
Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?
Join our dynamic team and unlock amazing career development in the banking industry!
As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs. You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.
About You
Someone with exceptional communication and relationship building skills will thrive in our environment. We’re looking for career minded individuals with a genuine interest in, or passion for banking. If you are a team player who loves to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations, then we want to hear from you! While we love seeking previous banking experience it’s certainly not a prerequisite.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, promoting inclusivity across BOQ Group.
Our Benefits
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are some of the perks you can enjoy:
* Flexible working arrangement - Balance your work and personal life with ease.
* Discounted financial products - Exclusive rates on our financial services across the Group.
* Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
* Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
* Purchase additional annual leave - Buy extra leave days if you need more time off.
* Discounted private health insurance plan - Special rates on health cover.
* Employee Assistance Program (EAP) - Confidential support for personal and professional challenges for you and your family.
* Access to employee network groups - Connect with peers through our diversity and inclusion groups.
* Pride in Diversity membership - We are proud members of Pride in Diversity and participate in the Australian Workplace Equality Index.
How To Apply
To apply for this role at BOQ Group, follow the links or apply via our Careers Page. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
Referral Bonus Program
This role is eligible for our Referral Bonus Program (internal employees only). To refer a friend, please follow the steps below:
* Follow this link: External Job Advert
* Click on Send job to a friend
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
* Industries: Banking, Retail, and Consumer Services
Note: This refined description removes unrelated listings and focuses on the role responsibilities, requirements, benefits, and application details.
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