Job Summary
We are looking to recruit a part time care coordinator to work closely with Caistor Health Centre, the PCN and the multidisciplinary team in coordinating all key activities including access to services, advice, and information, and ensuring heath and care planning is timely, efficient, and patient-centred. Applicants will help patients interact and engage with everyday life through activities designed to develop, maintain, or retrain skills for people with a cognitive, physical, or mental disorder, condition, or illness. You will support the provision of continuity of care and act as a point of contact for families, residents, and professionals for identified patients in your caseload.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonable be required by their line manager.
Main duties of the job
Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribers, health and wellbeing coaches and other primary care professionals.
Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
Support PCN staff and patients to be prepared to have shared-decision making conversations including utilising decision aids and tools, and support patients to understand their level of knowledge, skills and confidence (their activation level) when engaging with their health and wellbeing including through the use of the Patient Activation Measure.
Help people to manage their needs through answering queries, making and managing appointments and ensuring that people have written or verbal information to help them make choices about their care.
About Us
East Lindsey Primary Care Network (PCN) consists of 8 GP surgeries across Lincolnshire and the surrounding villages.
We pride ourselves on being an active PCN within our local system working with local system partners including NHS trust and residential homes.
We can offer you a generous NHS Pension and 25 days holiday and 8 Bank Holidays and training opportunities as well as the opportunity to influence and develop this new role and team.
We are very team focused and looking for the right people to join us.
This is an exciting role within the PCN and will support the practices and the wider PCN work programmes.
Details
Date posted
10 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4457-25-0002
Job locations
Caistor Health Centre
Dale View
Caistor
Market Rasen
Lincolnshire
LN7 6NX
Job Description
Job responsibilities
POST TITLE: Care Coordinator (WTE 0.7) 25 hours per week
LOCATION: General Practices within the East Lindsey PCN based at Caistor
This role exists under the Primary Care Network Additional Roles Reimbursement Scheme
Job Purpose:
To work closely with PCN Practices and the multidisciplinary team in coordinating all key activities including access to services, advice, and information, and ensuring heath and care planning is timely, efficient, and patient-centred. The post holder will help patients interact and engage with everyday life through activities designed to develop, maintain, or retrain skills for people with a cognitive, physical, or mental disorder, condition, or illness. You will support the provision of continuity of care and act as a point of contact for families, residents, and professionals for identified patients in your caseload.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonable be required by their line manager.
Primary Duties And Areas Of Responsibilities
Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribers, health and wellbeing coaches and other primary care professionals.
Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
Support PCN staff and patients to be prepared to have shared-decision making conversations including utilising decision aids and tools, and support patients to understand their level of knowledge, skills and confidence (their activation level) when engaging with their health and wellbeing including through the use of the Patient Activation Measure.
Help people to manage their needs through answering queries, making and managing appointments and ensuring that people have food quality written or verbal information to help them make choices about their care
Holistically bring together all of a persons identified care and support plan, in line with best practice, based on what matters to the person
Support people to take up training and employment, and to access appropriate benefits, education courses, peer support, and/or personal health budgets where applicable
Raise awareness within the PCN of shared-decision making and decision support tools, including how to identify patients who may benefit from this
As part of the multidisciplinary team, build relationships with staff in GP practices within the PCN, attending relevant meetings, providing information and feedback on care coordination priorities
Be proactive in developing strong link with local agencies, and in encouraging equality and inclusions
Liaise directly with care homes and other key providers, and compile and circulate relevant information across stakeholder groups
Understand, out in place and adhere to safeguarding protocols for vulnerable individuals
Capture key information to enable comprehensive and accurate records of support, inputting these into clinical systems as required and adhering to data protection legislation
CONFIDENTIALITY
The post holder may have access to confidential information relating to patients, their carers, practice staff and other healthcare workers. They may also have access to information relating to the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with the employing practices policies and procedures relating to confidentiality and the protection of personal and sensitive data.
HEALTH & SAFETY
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the PCN employing practices Health & Safety Policy.
EQUALITY AND DIVERSITY
The post holder will support the equality, diversity and rights of patients, carers and colleagues to include
* acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies and current legislation.
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Job Description
Job responsibilities
POST TITLE: Care Coordinator (WTE 0.7) 25 hours per week
LOCATION: General Practices within the East Lindsey PCN based at Caistor
This role exists under the Primary Care Network Additional Roles Reimbursement Scheme
Primary Duties And Areas Of Responsibilities
Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribers, health and wellbeing coaches and other primary care professionals.
Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
Support PCN staff and patients to be prepared to have shared-decision making conversations including utilising decision aids and tools, and support patients to understand their level of knowledge, skills and confidence (their activation level) when engaging with their health and wellbeing including through the use of the Patient Activation Measure.
Help people to manage their needs through answering queries, making and managing appointments and ensuring that people have food quality written or verbal information to help them make choices about their care
Holistically bring together all of a persons identified care and support plan, in line with best practice, based on what matters to the person
Support people to take up training and employment, and to access appropriate benefits, education courses, peer support, and/or personal health budgets where applicable
Raise awareness within the PCN of shared-decision making and decision support tools, including how to identify patients who may benefit from this
As part of the multidisciplinary team, build relationships with staff in GP practices within the PCN, attending relevant meetings, providing information and feedback on care coordination priorities
Be proactive in developing strong link with local agencies, and in encouraging equality and inclusions
Liaise directly with care homes and other key providers, and compile and circulate relevant information across stakeholder groups
Understand, out in place and adhere to safeguarding protocols for vulnerable individuals
Capture key information to enable comprehensive and accurate records of support, inputting these into clinical systems as required and adhering to data protection legislation
CONFIDENTIALITY
The post holder may have access to confidential information relating to patients, their carers, practice staff and other healthcare workers. They may also have access to information relating to the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with the employing practices policies and procedures relating to confidentiality and the protection of personal and sensitive data.
HEALTH & SAFETY
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the PCN employing practices Health & Safety Policy.
EQUALITY AND DIVERSITY
The post holder will support the equality, diversity and rights of patients, carers and colleagues to include
* acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies and current legislation.
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Person Specification
Qualifications
Essential
* Educated to GCSE level or equivalent
Desirable
* Desirable if hold a relevant NVQ Level 3 qualification or equivalent
Experience
Essential
* Experience of working with healthcare professionals and/or previous experience in the NHS or social care
* Experience coordinating with multiple stakeholder or individuals to meet specified outcomes
* Experience providing advice/signposting
* Experience using a patient clinical system
* Awareness of how and when to signpost
* Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act
* Skilled in the use of person-centred measurement and outcomes delivery
Desirable
* Knowledge of a range of local community groups which support wellbeing (desirable)
* Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention (desirable)
* Experience of undertaking quality improvement activity (desirable)
* Sound understanding of disease prevention and the NHS choices website (desirable)
Person Specification
Essential
* Experience of working with healthcare professionals and/or previous experience in the NHS or social care
* Experience coordinating with multiple stakeholder or individuals to meet specified outcomes
* Experience providing advice/signposting
* Experience using a patient clinical system
* Awareness of how and when to signpost
* Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act
* Skilled in the use of person-centred measurement and outcomes delivery
Desirable
* Knowledge of a range of local community groups which support wellbeing (desirable)
* Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention (desirable)
* Experience of undertaking quality improvement activity (desirable)
* Sound understanding of disease prevention and the NHS choices website (desirable)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Lindsey Primary Care Network
Address
Caistor Health Centre
Dale View
Caistor
Market Rasen
Lincolnshire
LN7 6NX
Employer's website
http://www.elpcn.co.uk/ (Opens in a new tab)
Employer details
Employer name
East Lindsey Primary Care Network
Address
Caistor Health Centre
Dale View
Caistor
Market Rasen
Lincolnshire
LN7 6NX
Employer's website
http://www.elpcn.co.uk/ (Opens in a new tab) #J-18808-Ljbffr