Job Description
About the team:The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.
Our philosophy:Before you read on, we\\\'d like you to know that we\\\'re committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow: https://www.osb.co.uk/careers/overview/ Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.
What you will be doing:As Financial Support Consultant you will be liaising with customers over the phone, via email, via letter or utilising text messages. You will need to spend time reviewing their financial situation and understanding their individual circumstances in order to work with that customer on a tailored solution to aid with the clearance of their arrears. Your responsibilities will include…Communicating effectively with customers to understand their financial situation, asking exploratory questions to ensure a thorough unde...