Who are we?
Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference & banqueting facilities for up to 450 guests, a leisure centre with swimming pool, steam room and gym.
What is in it for you?
* Employee of the Month / Employee of the Year
* Staff Rates – Accommodation / Rooms – Food & Beverage Discounts – Leisure Centre / Spa Discounts
* Staff Training
* AXA Insurance Discounts
* Company Group Pension
* Reward & Recognition incentives from Head of Department
* Free staff meals while on shift
* Use of hotels leisure centre
Role requirements
* Previous hotel systems exposure, however training will be provided
* Strong guest relation experience
* Have worked in a target and standards driven environment previously
* Have strong computer skills
* Excellent organisational skills
* The ability to plan, prioritise and build rapport with others
* Enjoys working as part of a team
* Ambitious and hard working
Responsibilities to include:
Efficient check in/out to all guests
Switchboard operating
Handling guest requests
Conversion of enquiries through effective telephone and sales techniques and the tailoring of packages to guest needs in a professional and efficient manner
Liaison with all departments to ensure a seamless guest experience including but not limited to front office, housekeeping and food and beverage.
Assign rooms according to hotels availability and guests requests
Understand and enforce hotel and company credit policies
Performing general office duties and administrative tasks
Promote Up-Selling within the department
Friendly, professional, customer-focused approach towards assisting guests throughout their journey providing a 'wrap around' customer care experience
Hours
This is a variable role with shifts ranging from,, or We are flexible and will try to accommodate where possible.
A day in the life of…
As a hotel receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.
Based in the City Hotel Derry you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock.
What do we need from you?
To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At The City Hotel Derry we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.
Interested? Click apply and start your journey with City Hotel today. Your dream job awaits…