Location: Cramlington Extraordinary Care. Extraordinary Culture. Extraordinary Careers. Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts. As a Multi-Site Care Coordinator, you’ll play a key role in keeping extraordinary care running smoothly across multiple locations. Working closely with Branch Care Managers, you’ll support carers, customers and the wider community, ensuring every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on. What you’ll do Support multiple Branch Care Managers to deliver exceptional care across your assigned locations. Coordinate care schedules across sites, ensuring carers are allocated effectively and customers receive consistent, high-quality support. Build strong relationships across branches, providing flexible support where it’s most needed. Complete supervisions and observations on time, helping carers develop and maintain excellent practice. Support recruitment and onboarding across multiple branches, strengthening overall capacity and resilience. Review and update care plans to ensure they reflect each customer’s needs, preferences and wellbeing. Identify opportunities to support growth across locations, contributing to local engagement and commercial success. Champion excellent customer service, ensuring every interaction feels thoughtful and kind. What you’ll bring A Level 3 Diploma in Adult Care (or willingness to work towards it). Experience in the care sector, ideally in a supervisory or coordination role. Confidence working across multiple sites or teams, with strong organisational skills. A good understanding of CQC/CIW regulatory standards and best practice. A full UK driving licence and access to your own vehicle, with flexibility to travel between locations. Strong communication skills, confidence in decision-making and a supportive, people-first approach. Why Helping Hands Clear pathways for learning and career progression. 25 days’ annual leave (rising to 26 after two years). Blue Light Card discounts. Employee assistance programme. Support with nationally recognised qualifications. Refer-a-friend bonus scheme. A welcoming, inclusive culture where your voice matters and your work has real impact. At Helping Hands we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy. £29,925 per year