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One Stop - Customer Service Assistant, Ryton
Client: One Stop
Location: Ryton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: fab34de745ec
Job Views: 7
Posted: 25.06.2025
Expiry Date: 09.08.2025
Job Description:
One Stop • One stop Ryton lane head • Apply by 05-Jun-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.
Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.
You will help ensure the store remains a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customer feedback through surveys.
* Working across various store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safety at work.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately.
* Following security procedures and wearing safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions at self-service checkouts.
* Maintaining a clean, organized store environment.
* Potentially running shifts in the absence of managers.
* Following all training to ensure safety and legality.
* If applicable, managing Post Office operations, including passing background checks.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services.
We are part of Tesco, operating independently from our Head Office and servicing stores from three distribution centers.
Please Note
We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.
Colleague Benefits
* 10% Discount in One Stop
* 10% Discount Tesco & Tesco Cafe (increased to 15% during certain weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% off Tesco Mobile, including special deals
* 20% off car, pet, and home insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy and other retailers
* Save as you earn scheme
* WeCare support services including online GP and mental health support
* Increasing annual leave with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options such as part-time, job sharing, and shift patterns
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