Join to apply for the Business Support Team Leader PIP role at myGwork - LGBTQ+ Business Community
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Join to apply for the Business Support Team Leader PIP role at myGwork - LGBTQ+ Business Community
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This job is with Ingeus, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
These tasks include non-clinical Initial Review/Triage of PIP claims and dealing with GP Invoices, updating claimant details as well as other tasks relating to registering PIP claims.
Accountabilities
* Manage the performance of your team to ensure that the relevant Target Performance Levels are consistently achieved.
* Manage workloads and resource daily to ensure the relevant Target Performance Levels are achieved.
* Manage, lead and develop a team of Business Administrators, including undertaking monthly 1-2-1 performance reviews, and creation and maintenance of a personal development plan
* Monitor team performance daily / weekly / monthly and support with data collation and with generating MI that is fit for purpose and can be shared business wide to show team results
* Motivate, inspire and support the team to achieve their full potential, creating a culture of high performance and high standards
* Address any required quality standards and to identify best practise and any areas for development
* Identify and address any areas of concern surrounding time keeping, behaviour, conduct, performance and attitude at the earliest opportunity, working in liaison with the People Team where appropriate
* Maintain good working knowledge of the policies and processes to which the team must adhere (i.e. Quality Assurance; Compliance; Data Protection), ensuring completion of mandatory learning and implementation into working practices
* Champion Process improvements and be proactive in identifying and implementing changes to process to support efficient delivery of targets and Continuous Improvement
* Promote and support the sharing of best practice within the team to support the development of a highly performing team and service
* Provide leadership cover across other Business Support Teams where needed
* Provide administrative support as directed by the Head of Back Office Operations.
Essential Criteria
* Demonstrable experience of leading/managing a team to deliver high performance in previous roles.
* Experience of successfully influencing and engaging with stakeholders
* Exceptional interpersonal skills
* Proactive team player
* Strong planning, time management and organisational skills
* Strong influencing and relationship management skills
* Excellent presentation, written and verbal communication skills
* Excellent level of literacy and numeracy
* Excellent planning, problem solving and organisational skills
* Good IT Skills, including MS Word, Excel, PowerPoint, and Outlook
* Ability to multi-task and deliver against a number of priorities without compromising on the quality of delivery
* Ability to work flexibly and under pressure in a fast-paced, dynamic environment
Skills: The Business Support Team Manager will lead and manage a team of Business Administrators
Salary: Up to £31000 per annum + Addition Benefits
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Government Administration
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