Location: Yorkshire, Office base with flexibility
Head of Retail & Travel Operations
About the Role:
An exciting opportunity has become available for a talented and experienced General Manager to lead a well-established and growing multi-channel travel business. This role is ideal for a senior travel industry professional who thrives in a dynamic environment, enjoys leading diverse teams, and is passionate about growth and innovation in leisure travel.
You will be responsible for managing day-to-day operations across retail sales, administration, marketing, and a rapidly expanding homeworking division. This role combines strategic leadership with hands-on business development and offers significant autonomy to shape the future of the business.
Head of Retail & Travel Operations Key Responsibilities:
* Lead and manage a small in-house call centre and admin team to achieve and exceed sales targets
* Develop and execute marketing strategies across digital and traditional platforms
* Oversee website management and content for multiple travel brands
* Expand and support a national network of homeworkers, including recruitment, onboarding, and training
* Manage key financial functions including budgeting, invoicing, and commission payments
* Identify and launch new product opportunities, with a focus on high-margin offerings such as cruise and long-haul travel
* Collaborate with stakeholders and suppliers to drive commercial performance
Head of Retail & Travel Operations Skills and Experience:
* Strong experience in retail travel management, or call centre, or homeworking environments
* Proven leadership skills with the ability to inspire and develop teams
* Commercially driven with a strong track record in achieving sales and growth targets
* Excellent understanding of leisure travel products and customer expectations
* Confident managing financial operations and performance reporting
* Creative thinker with experience in marketing, digital engagement, and customer acquisition
Head of Retail & Travel Operations Additional Info:
* Competitive salary package dependant on experience
* Performance-related bonus
* Travel industry perks and holiday concessions
* Office based in Yorkshire with flexibility
* The opportunity to shape and grow an already successful business
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