Salary: £40,000 - 64,000 per year Requirements: We require proven experience in a 2nd/3rd line support role within an MSP. We require strong experience with Windows Server 2012, 2016, and 2019 installation, operation, and troubleshooting. We require experience with cloud solutions, virtualised environments, and platforms such as Hyper-V and VMware. We require familiarity with backup solutions, RMM tools, and IT security practices. We require experience with Exchange Online, Microsoft 365 deployment, operation, and troubleshooting. We require experience with Active Directory and Group Policy administration. We require exposure to Microsoft Azure deployment, support, and development. We require networking knowledge including routers, switches, firewalls, and troubleshooting across TCP/IP, DNS, DHCP, LAN/WAN, and IPSec. We require experience with Cisco Meraki and Unifi configuration, deployment, and management. We require excellent troubleshooting and communication skills across a variety of technical disciplines. We require a relevant HND or BSc/Degree in Computer Science, or equivalent experience. We prefer relevant certifications such as CompTIA, Microsoft, or Azure Fundamentals. We require ITIL v4 certification or a willingness to work towards it. We require a current driving licence and access to our own car. Telephony experience with 3CX, Gamma, or Microsoft Business Voice is desirable. Responsibilities: We act as an escalation point for our 1st and 2nd line technicians. We provide technical support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. We maintain a high standard of customer service for all IT support queries and projects. We accurately update and maintain our ticketing system and work to exceed SLAs. We respond to client enquiries and escalated tickets and resolve server hardware and software issues. We liaise with third-party software and hardware providers to secure prompt resolutions for our clients. We provide guidance on cybersecurity and IT best practices. We manage tickets and tasks through our PSA system. We manage project work efficiently. We mentor and support our colleagues. We provide technical support resources to our support teams. We maintain accurate technical documentation and asset records. We may be required to work out of hours on occasion. Technologies: Active Directory Azure Cloud Cisco Hardware Hyper-V Support ITIL LAN Microsoft 365 Security TCP/IP VMware Windows Office 365 DevOps MPLS Network More: We are recruiting for a Senior IT Engineer - T3 role within our team, supporting a broad range of customers and technologies. This is a hands-on technical position with responsibility for escalation support, project delivery, mentoring, and maintaining excellent service standards. We value strong customer service, technical expertise, and professionalism, and we require occasional out-of-hours work, along with a current driving licence and access to a car. last updated 22 week of 2026