IT 2nd Line Technician
Location: Derby
Salary: £29,970 - £36,483 ( Band 5 )
Contract Type: Permanent
As a member of the IT Operations team, the post holder will have a focus on ensuring the delivery of high performing, reliable, responsive and resilient IT and Telephony services at all operational sites throughout the DHU organisation. The post holder will work within a team of DHU IT professionals supported by a number of key 3rd party partners supporting colleagues working for DHU Health Care. A commitment to a quality service, excellence in healthcare and the development of the company are integral to the role and the development of the service
What your typical day looks like:
1. Deliver 2nd line Technician support and operational maintenance across all technologies employed by DHU working closely with 3rd party partners to resolve incidents and problems
2. Support IT project tasks and IT service improvements working with internal stakeholders and 3rd parties to deliver system enhancements and new services
3. Provide assistance and act as the escalation point for the service desk
4. Monitor storage availability and carry out preventative maintenance as identified by 3rd parties and responding to critical alerts from the service monitoring toolset
5. Contribute to the development of suppo...