Income Advisor
Full Time Permanent
37 hours
Hybrid working
Newcastle under Lyme, Staffordshire
£26,880
An exciting opportunity has arisen to join our Income Team.
The Income Advisor role includes contacting customers that are in arrears with their rent to come to satisfactory arrangements to clear their debt. This will involve contacting by telephone and other communication channels. Advice and support is offered to customers to enable them to manage their rent account with regards to housing benefit, Universal Credit, welfare benefits and support services offered by the company. The ability to challenge customer behaviour in terms of paying priority debts is essential.
This role requires a passion for making a difference to our customers lives, excellent communication and negotiation skills and the ability to handle difficult conversations.