Job Title: Resident Liaison Officer – 6 Month Contract
Location: Leicester
Hours: Monday – Friday, 40 hours per week
Contract: 6 Months (Potential Extension)
We are recruiting on behalf of our client for an experienced Resident Liaison Officer to work on a live student accommodation site in Leicester. The project involves multiple different types of work within lived-in student halls, so maintaining clear communication and positive relationships with residents will be key.
This is a 6-month temporary contract initially, with the potential to be extended.
Key Responsibilities
o Act as the main point of contact for residents during the sprinkler installation works.
o Communicate project details to residents, including scope, timelines, and access requirements.
o Arrange appointments and manage access to individual rooms or areas.
o Produce and distribute communication materials such as letters, notices, and updates.
o Support the Site Manager with the smooth running of the project.
o Manage resident queries or complaints and ensure issues are resolved promptly.
o Carry out resident visits before, during, and after works to ensure satisfaction.
o Liaise with subcontractors, the site team, and client representatives.
o Attend site meetings and provide updates on resident feedback and engagement.
Requirements
Previous experience as a Resident Liaison Officer or in a similar customer-facing role.
Strong communication and interpersonal skills.
Good organisational and administrative abilities.
Competent with Microsoft Office.
Ability to work both independently and as part of a team.
If you’re interested, please apply with your CV now or call Ashleigh on 01753 687876