Overview
* Support the day‑to‑day running of a busy Tool & Plant Hire operation.
* Manage customer enquiries via phone, email, and face‑to‑face.
* Process hire orders, quotations, and contracts.
* Coordinate equipment availability, deliveries, and collections.
* Support and supervise depot staff where required.
* Build and maintain strong customer relationships.
* Resolve customer queries and operational issues.
* Assist with planning, scheduling, and resource management.
* Support senior management with depot operations.
* Take ownership and make decisions in a fast‑paced environment.
Requirements
* Previous experience within Tool Hire, Plant Hire, Equipment Hire, or Builders Merchants.
* Experience as a Hire Controller, Hire Desk Manager, Depot Manager, Branch Manager, Assistant Manager, or Operations Manager.
* Strong customer service and communication skills.
* Ability to manage multiple priorities and work under pressure.
* Commercial awareness and understanding of depot operations.
* Strong organisational and problem‑solving skills.
* Ability to work independently and take responsibility.
* Hands‑on, proactive approach.
* Experience supervising staff or managing operational workflows is advantageous.
Salary & Benefits
* £40,000 - £45,000 basic salary.
* Long‑term career opportunity.
* High level of responsibility and autonomy.
* Stable and successful independent business.
* Supportive and collaborative team environment.
* Company pension scheme.
* Holiday entitlement.
* Free on‑site parking.
* Ongoing training and development.
* Opportunity to become a key member of the management team.
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