Job Description
Neighbourhood ManagerLocation: Hybrid / OxfordSalary: £17,500Contract: 11 Month FTCHours: 17.5 hours per week – 2 full days and 1 half dayOffice requirement: Wednesday in the Oxford officeDBS: Standard DBS requiredDriving: Full UK driving licence and access to own vehicle essentialService Care Solutions are currently recruiting on behalf of a well-established housing provider for a part-time Neighbourhood Manager to support the delivery of high-quality neighbourhood and tenancy management services across the Oxford area.This is an excellent opportunity for someone with housing, community, tenancy, neighbourhood, resident services or complaint resolution experience who enjoys a varied, resident-facing role and is confident managing cases independently.The RoleAs a Neighbourhood Manager, you will be responsible for managing a patch of properties and helping to ensure residents live in safe, well-managed and thriving communities. The role will involve a mix of estate-based work, resident engagement, case management and partnership working.Key Responsibilities
* Carry out estate, scheme and property inspections to ensure high standards of cleanliness, safety and maintenance
* Manage neighbourhood and tenancy-related issues including noise complaints, disputes and safeguarding concerns
* Support vulnerable residents and signpost or escalate concerns where appropriate
* Liaise with internal teams and external agencies regarding repairs, compliance, safety and resident wellbeing
* Build strong relationships with residents and act as a visible point of contact within the community
* Maintain accurate records, update systems and manage a busy caseload effectively
* Attend meetings, represent the organisation externally and support with legal or court-related matters where required
* Gather resident feedback and contribute to service improvements
About YouWe are keen to hear from candidates who have experience in a customer-facing or community-based role, particularly within housing, local authority, social care, tenancy support or complaint handling environments.You will ideally have:
* Experience managing resident or customer cases independently
* Strong communication skills and the confidence to challenge behaviour appropriately where needed
* Experience handling complaints, tenancy issues, ASB-related matters or safeguarding concerns
* Good organisational skills and the ability to manage competing priorities
* Strong written skills and accurate record-keeping ability
* Good IT skills and confidence using case management or CRM systems
* Awareness of safeguarding and when to escalate concerns
* A full UK driving licence and access to your own car
Desirable
* Knowledge of tenancy law, ASB processes or building safety
* Experience supporting vulnerable residents or managing complex cases
* Training in safeguarding, mediation, ASB or health and safety
* Housing association or local authority experience
This is a great opportunity for someone looking for a flexible part-time housing role where they can make a real difference to residents and communities.For more information or to apply, please contact:George Westhead