Are you an experienced analyst with a passion for data-driven decision making?
We're looking for a proactive Data Insight Analyst to join our team in Northwich. This is a unique, lone-standing role—ideal for someone who thrives independently and enjoys being the go-to expert for all things data.
Where will I be Working?
Hybrid Working based out of Northwich (CW9 7LN) - 4 days in the office, 1 day working from home. Please note we are unable to consider anyone looking for a fully remoteworking role at this time
Working hours
Monday to Friday 37.5 hours per week
Key Responsibilities
* Salesforce & Power BI Reporting : Leverage your expertise in Salesforce and Power BI to produce clear, actionable reports and dashboards, supporting business performance and customer service metrics.
* Analytical Focus : This is not a role for simply providing action points. We need someone who can dig deep into data, uncover trends, and deliver meaningful insights that drive strategic decisions.
* Customer Survey Analysis : Take ownership of analysing customer survey results, focusing on performance and feedback. Your insights will help shape our approach to customer service and satisfaction.
* Collaboration : Work closely with senior stakeholders to interpret survey and customer statistics, ensuring our strategies are informed by robust data.
* Customer Service Metrics : Monitor and report on key customer service metrics, providing clarity on performance and areas for improvement.
* Forecasting : Compare and forecast performance metrics across last year, this year, and next year, helping us set realistic targets and track progress.
What We're Looking For
* Proven experience in Salesforce and Power BI reporting.
* Strong analytical skills, with a track record of delivering actionable insights.
* Ability to work independently and manage multiple priorities.
* Excellent communication skills, able to present complex data in a clear, accessible way.
* Experience in customer survey analysis and forecasting is highly desirable.
What does RMG have offer you?
You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including :
* 27 days holiday plus all Bank Holidays
* Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24 / 7 access to remote GP Services)
* Sponsorship for study and professional qualifications (up to 4 study days)
* Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
* As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!
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