IT Support Engineer
Location: Carlisle
Salary: £27,000-£35,000
Contract: Full-time, Permanent
Logic Business Systems is a forward-thinking IT support provider, committed to delivering high-quality solutions and excellent customer service. We are seeking a skilled and ambitious IT Support Engineer to join our dedicated support team.
In this role, you will work closely with colleagues to support clients both remotely and onsite, ensuring their IT infrastructure runs efficiently. You will be expected to apply your technical expertise while demonstrating strong communication and problem-solving skills.
Key Responsibilities
* Proactive monitoring and maintenance of client IT systems
* Installation, configuration, and support of hardware, software, and IT infrastructure
* Diagnosing and resolving technical issues in a timely manner
* Managing incidents and providing effective help desk support
* Ensuring IT processes are followed, documented, and continuously improved
* Delivering both onsite and remote technical support to clients
* Maintaining high levels of customer satisfaction through clear communication and effective issue resolution
Essential Technical Skills
* Active Directory
* Microsoft Exchange (2007–2019)
* Microsoft 365 & Teams
* VMware
* WatchGuard Firewalls
* ESET Anti-Virus
* Azure
* Networking
* Windows Server (2012–2022)
* Windows Operating Systems (7–11)
* Hosted VoIP systems
* Minimum 3 years’ experience in an IT support role
Personal Attributes
* Clear, professional, and confident telephone manner
* Reliable, adaptable, and able to work independently as well as within a team
* Strong organisational skills with the ability to manage demanding environments
* Excellent communication skills, able to explain technical issues to users at all levels
* Service-driven, analytical, and proactive in finding solutions
* Flexible and committed to developing new skills and knowledge
Additional Requirements
* Full UK driving licence
* Eligibility to work in the UK
* Training and certification opportunities provided
Why Join Us?
At Logic Business Systems, you will be part of a dynamic and collaborative team that values professionalism, expertise, and innovation. We provide opportunities for continuous learning and development, ensuring our employees remain at the forefront of the IT industry.
If you are motivated, technically skilled, and eager to advance your career with a respected IT support company, we would be delighted to hear from you.
Apply today and take the next step in your IT career with Logic Business Systems.
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