IT Administrator/Administrator Assistant
An exciting opportunity has arisen for an IT Administrator/Administrator Assistant to join our dynamic and forward-thinking team at Brookside Group Practice.
Admin
The IT Administrator/Administrator Assistant will be part of the Administration team processing various reports and FP34s, handling confidential information, assisting the Admin Manager with audits and working on CSMS for cytology.
IT
The IT Administrator/Administrator Assistant is responsible for the day to day running and maintenance of the BGP Information Technology (IT) system. This includes all computer hardware, software, peripherals, cabling infrastructure, phones and other communication devices and systems.
The IT Administrator/Administrator Assistant will communicate appropriate technical issues to other BGP employees (Clinicians, staff & managers) as well as external parties such as contractors.
Benefits include:
5 weeks annual leave
Practice wide training events at least 4 times per year
Practice wide social events twice a year and various other health and wellbeing events including sports and activities
NHS pension, Cycle to work scheme, Private health care plan, NHS employee discount and free onsite parking
If you think this role is for you and can work 28 hours over a 5 day week, we look forward to hearing from you.
Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We recommend applying early to avoid disappointment.
Main duties of the job
In this role, you will take on administrative tasks. You will be expected to use your initiative to make decisions and deal with patients and staff.
The post holder will need to diagnose faults speedily, solving in house if possible, communicate technical complex issues to non-technical employees, help with daily, weekly and monthly Admin tasks and utilise key skills such as excellent communication skills and time management.
This role requires a person who is innovative, flexible, committed and who can work independently and resourcefully as part of the team, to ensure tasks are completed accurately within a timely manner.
Always maintain confidentiality (regarding both patients and staff)
Special Working Conditions
The post-holder is required to hold a full UK driving license and have daily use of a car as the post-holder will need to travel between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.
About us
The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.
Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement and enable staff to grow in their individual development. We, therefore, spend a lot of time investing in team meetings and communication across the organisation. We are a member of Berkshire West Clinical Commissioning Group.
We recently won the HSJ (Health Services Journal) Digital Award for our innovative work we've done to refine our triage processes and model of care.
Other key aspects of the Practice include:
Use of Anima to aid triage/consultation
Strong IT and systems including Emis Web, Accu-Rx, DXS, Docman
Longstanding Training Practice with GP registrars, Physician associate trainees and others
Opportunities for clinical leadership and development
Specialist gynaecological, dermatology and physio services on site
Our own Primary Care Network, serving 31,000 patients
High Achieving QOF and highly successful PCN
Job responsibilities
Responsibilities will include ensuring the computer network and workstations are kept running and maintained, communicating system failure and to provide instructions and solutions, helping the Admin department with daily, weekly and monthly tasks, and to be aware of national standards relating to IT systems with the NHS environment.
The successful candidate will be happy working with a variety of IT systems. They will possess good IT skills, be accurate in their work, be able to work in a team and independently and be able to handle confidential information with complete integrity.
They will also be able to work to deadlines, without constant supervision and have a willingness to learn, to be involved in and to accept change as part of the job, within a busy team environment.
Please refer to uploaded Job Description for further details.
Person Specification
Personal Qualities
* Excellent interpersonal skills
* Motivated & proactive
* Ability to use initiative & judgement
* Forward thinker with a solution focused approach
* Ability to work under pressure
* Professional, hard-working manning and performance
* Open, positive and proactive attitude
* Confident and able to use initiative
* Be able to accept change and work flexibly when required, thus being able to prioritise effectively
* Holds a full UK driving licence and has daily use of a car
Qualifications
* A good standard of education with excellent literacy and numeracy skills
Experience
* Previously worked/experience of working in an office environment
* A minimum of 2 years' experience of working in an administrative role
* Previous experience in the NHS or social care or relevant field
* Previous experience of working with/fixing IT
Skills
* Ability to prioritise, delegate and work to deadlines
* Able to work in a team and independently
* Able to follow protocols and procedures
* Able to record and pass on information accurately, efficiently, and with great attention to detail
* Able to take correction, admit fault and have willingness to learn and progress
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