About the Role
The ServiceNow Development Lead is responsible for providing technical leadership, architectural guidance, and hands‑on expertise in the design, development, and delivery of ServiceNow solutions. This role leads a team of ServiceNow Engineers, ensuring the platform is robust, scalable, and aligned with organisational standards and strategic objectives.
Responsibilities
Technical Leadership & Team Management
Lead, mentor, and inspire a team of ServiceNow Engineers, fostering a culture of craftsmanship, accountability, and continuous improvement. Set the technical standard by modelling exemplary development practices, architectural thinking, and solution design. Act as the "golden standard" for code quality, platform architecture, and development discipline. Provide technical oversight and ensure complex solutions are well-designed, rational, and maintainable.
Agile Delivery Leadership
Take the lead in Sprint Planning, Sprint Reviews, and Retrospectives, ensuring clarity, prioritisation, and an environment of open, constructive communication. Empower the team to raise concerns, challenge assumptions, and contribute to improvements in process and delivery. Drive predictable, high‑quality delivery across all ServiceNow workstreams.
Solution Design & Development
Design, develop, and implement ServiceNow applications, integrations, and configurations (workflows, business rules, UI scripts, client scripts, etc.). Ensure all solutions are scalable, robust, secure, and aligned with both ServiceNow and organisational best practices. Provide architectural guidance and approve designs for complex or strategic initiatives.
Platform Governance & Health
Own and enforce ServiceNow governance: coding standards, peer reviews, release processes, and change control. Maintain platform health as a top priority, ensuring performance, stability, and maintainability are never compromised. Stay current with new ServiceNow releases and drive adoption of relevant enhancements.
Stakeholder Engagement
Collaborate with business analysts, product owners, and process stakeholders to understand requirements and translate them into high‑quality technical solutions. Represent the development team confidently and ensure engineering considerations are heard and respected.
Incident Ownership & Operational Excellence
Own the Incident Management process within the development team. Ensure incidents assigned to engineers are kept up to date, progressed appropriately, and resolved within agreed SLAs. Conduct root‑cause analysis and feed learnings into continuous improvement initiatives.
Qualifications
* Curious – You ask the right questions, listening and learning to get better every day.
* Creative – You simplify the complex. Always looking forward to create a bigger impact for our colleagues and customers.
* Accountable – You never standing still, never settle. You work at pace to achieve your goals.
* Inclusive – You collaborate, encouraging others to perform at their best, always welcoming new perspectives.
* Open – You work across borders, working with your team to achieve your collective goals.
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