IT Support Analyst
£30,000 - £35,000 per annum
Full time – Central London – Office based 5 days per week
Is this the IT Support Analyst role for you?
Crone Corkill are partnering with a longstanding, boutique client who are looking to onboard an IT Support Analyst to focus on 1st/2nd Line responsibilities between themselves and their sister company. Working as part of a newly merged, close-knit team, your key focus will be on Desktop Support for circa 200 London based end users across both businesses. You'll be one of the main points of contact for IT Support related issues, escalating where appropriate.
One business has a Windows/Mac split of 90:10, the other has a Mac/Windows split of 80:20, so they're looking for someone who can provide experience on both operating systems. They also have the Microsoft E3 license implemented, so experience using the tools within is very advantageous.
Given the size of each business, it's important for my client that the person joining has experience providing IT Support within an SME environment. Candidates without this may not be considered.
What will you do as an IT Support Analyst?
Support users in the office, over the phone and virtually
Solve problems independently and escalate when needed
Create and administer user accounts on Office 365/Azure and Active Directory
Perform IT inductions for new starters, manage user permissions, memberships, backups etc
Log support tickets, then update, escalate, resolve and monitor open tickets according to IT policies
Install and maintain IT hardware and troubleshoot & resolve issues related to laptops, desktops, mobile devices etc
Provide updates on hardware & software issues
Provide support with suppliers/partners when required
Support Apple products – iPhones are used by most employees and a large amount use Macs within one of the businesses
Setting up & maintaining AV and conference equipment
Occasionally travel to different hubs within London for a day
What skills do you need to be an IT Support Analyst?
The ability to work independently on Desktop Support
Customer service expertise
Desktop Support in a Windows 10/11 environment
Solid experience with both Windows & MacOS
Experience working in an SME environment
Office 365/Azure admin
Teams, SharePoint and OneDrive admin experience
Entra (AAD) & Active Directory admin
Experience with Apple products (iPhones & Macs)
Intune & Autopilot experience (advantageous)
Knowledge of Networking and/or Information & Cyber Security (advantageous)
What's in it for you?
In return, you'll be joining an experienced team with expertise across infrastructure, architecture and development, with regular involvement in projects and implementations being prevalent. Given the nature of the role between both businesses, it's genuinely the case that no two days will be the same You'll also be responsible for assisting a handful of hubs across London from time to time, giving you the opportunity to work with different teams in interesting environments.