Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.
Job Responsibilities
* Answering incoming calls, dealing with patient queries and directing to the most suitable person/department.
* Be able to cover all reception duties as necessary.
* Process appointment requests from patients for on the day and future appointments by telephone and in person.
* Receiving patients and consulting with members of the practice team.
* Relaying information from the GPs to the patients in a timely manner.
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