Customer Enablement Specialist
Leeds - Onsite
Up to £60,000
This role is with a rapidly growing Leeds AI startup, now firmly in scale-up mode, with a growing book of customers and big expansion plans on the cards. They've really cracked what their customers need, and with strong funding and a healthy ARR, they're growing across the board.
The customer team is lean, experienced, and moving fast. This is a genuine opportunity to join a future Leeds powerhouse at a pivotal moment and to own the enablement function from the ground up.
THE ROLE
As Customer Enablement Specialist, you'll own the education and enablement layer of the platform, ensuring customers and internal teams are fully equipped to adopt it and get real value from it, fast.
This blends instructional design, training delivery, and content creation. You'll transform onboarding from a manual, variable process into a repeatable, scalable system, designing structured programmes, building a training academy, and standardising best practice across the business.
The ideal person brings genuine experience enabling users on SaaS platforms, a talent for making technical concepts accessible, and a process-driven mindset that turns chaos into clarity.
KEY RESPONSIBILITIES
Training & Onboarding
* Design structured onboarding programmes aligned to customer implementation timelines
* Deliver high-quality live and recorded training sessions for customers
* Run on-site training, onboarding, and workshops at customer locations where required
* Create role-based learning paths tailored to different user types (admins, operators, managers)
Content & Enablement Systems
* Build and maintain a scalable training academy, videos, guides, certification programmes
* Develop structured playbooks covering workflows, APIs, integrations, and best practices
* Create assessment and certification frameworks to validate customer and internal knowledge
Internal Enablement
* Train internal teams on platform capabilities and best practices
* Ensure consistent messaging and platform understanding across all customer-facing teams
* Support onboarding and ramp-up of new hires through structured training programmes
Customer Adoption & Impact
* Drive product adoption, usage depth, and customer confidence in the platform
* Reduce onboarding time and support dependency through effective training and education
* Identify common knowledge gaps and feed insights back to Product and Development teams
WHAT THEY'RE LOOKING FOR
Essential
* Proven experience training or enabling users on SaaS platforms
* Strong ability to simplify and communicate technical concepts (APIs, workflows, integrations)
* Experience designing structured training programmes or learning journeys (instructional design)
* Excellent communication and presentation skills — confident delivering workshops and training
* Highly organised and process-driven, with strong attention to detail
* Able to work cross-functionally and influence multiple stakeholders
Nice to Have
* Experience building or managing LMS / training academy platforms
* Familiarity with tools such as Loom, Notion, or TalentLMS
* Background in Customer Success, Implementation, or onboarding roles
* Experience working in automation, AI, or workflow-driven platforms
If you're looking to join a high-growth SaaS business at the very start of its scaling journey, one building innovative AI-powered technology for a fascinating niche, get in touch for more details.