Are you a passionate about technology and innovation within the IT sector? Network LTD, a leading provider of IT Support, Web Development and VOIP Phone systems, are in search of an IT Apprentice to join their team! With over 20 years of experience, Network provide bespoke solutions designed to boost productivity, streamline operations, and introduce e-commerce to businesses. This is a fantastic opportunity to work amongst a seasoned, community-focused team that help businesses across the UK to modernise, secure, and streamline their operations through cutting-edge technology. A Typical Day in the Job: Provide 1st line support via the helpdesk Support customer's queries and issues Respond to IT tickets accordingly and efficiently Support with hardware and software issues - involved in scripting Salary, Hours & Benefits £16,000 per annum Monday-Friday 9:30am-5:30pm 20 Days Annual Leave and Bank Holidays Additional holidays added once hit certain milestones within the business Free lunches when in the office & fresh fruit available Great team atmosphere Annual Christmas Party and Summer Event Desired Qualities, Skills and knowledge: Basic knowledge of computers Passionate about IT Eager to learn Good communication skills Be able to handle difficult situations Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Network LTD. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.