Typical Responsibilties
* To work with and under instruction from Customer Services Team Members, complying with work instructions, company policies and Health and Safety procedures.
* To maintain a working knowledge of simple circuits and measuring devices and an understanding and respect of electrical circuits as well as undertaking training courses where necessary.
* To act as a Company Ambassador. You must be smart in appearance, pleasant in attitude and capable of communicating diplomatically to strengthen customer relationships.
* Regular routine servicing and reactive maintenance of our clients’ Fire Alarm and associated systems.
* With relevant training, commission our clients’ Fire Alarm and associated systems.
* Maintain an accurate and high standard of Customer, Company and Personal paperwork.
* Undertake ‘On-Call’ duties as part of your Area Team.
* Any other duties commensurate with the role.
Person Specification
Candidates shall be able to demonstrate the necessary qualifications, experience, skills, and traits to meet the requirements set below. Requirements for the role shall be evidenced on the application form and in the interview process. Please use the following as guidance when completing the further information section of your application form.
Qualifications
Qualifications Essential / Desirable To be identified by
Electrical experience/competence Desirable Application
Experience
Experience Essential / Desirable To be identified by
Experience of working within the electrical/electronic sector Desirable Application
A working knowledge of electrical circuits & measuring devices Desirable Application
Experience of working with Fire Alarms and associated systems Desirable Application
Familiarity with safe working practices and Health & Safety requirements Essential Interview / Application
Skills / Abilities
Skills / Abilities Essential / Desirable To be identified by
Excellent customer service skills Essential Interview / Application
Competent using technology such as laptops, measuring devices, smart phones etc Essential Interview
Ability to maintain accurate records whilst regularly submitting customer and company paperwork in a timely manner Essential Interview / Application
Good interpersonal skills and the ability to work as part of a team Essential Interview
Excellent oral and written communication skills Essential Interview / Application
The ability to communicate effectively with staff at carrying levels throughout the company Essential Interview
Other
Other Essential / Desirable To be identified by
A thorough understanding of relevant British Standards, in particular clauses relating to servicing, maintenance and commissioning Desirable Interview
A genuine interest in your work with an enthusiasm and willingness to learn Essential Interview / Application
Full, valid driving licence Essential Interview