At Bournemouth University, we’re committed to delivering a fair, transparent and student-focused experience. We are seeking an experienced and confident Student Casework Manager to lead our casework function and help ensure our processes are robust, compliant, and student-centred. This is a key leadership role within Academic Services, responsible for overseeing the University’s student casework activity, including appeals, complaints, and academic offences. You will ensure cases are handled in line with regulations, within deadlines, and to a consistently high standard of professional communication You will act as BU’s operational lead for the Office of the Independent Adjudicator (OIA), preparing responses and ensuring institutional compliance with external expectations and timescales. Working closely with the Head of Academic Quality, you’ll also play a central role in shaping policy, improving processes, and delivering insight to senior colleagues through high-quality reporting and analysis. What you’ll be doing Leading and managing the Student Casework team, including performance, workload allocation and staff development Acting as the University’s key contact with the OIA, coordinating responses and follow-up actions Developing and reviewing policies, procedures and guidance relating to student casework Ensuring all cases are managed fairly, consistently and within regulatory deadlines Providing expert advice across the University on complex casework and regulatory requirements Producing reports and insights to inform continuous improvement and institutional decision-making Delivering training and briefings to staff to build capability and understanding across BU About you You’ll bring strong experience of student casework within Higher Education, alongside a detailed understanding of the regulatory landscape. You’ll be comfortable handling complex cases, interpreting regulations, and making sound, evidence-based decisions. You will also have: Experience of leading and developing teams in a similar environment Excellent organisational skills, with the ability to manage competing priorities and tight deadlines Strong communication skills, with a talent for explaining complex issues clearly and empathetically Confidence working with senior stakeholders and influencing across a large organisation A commitment to fairness, integrity, and service excellence Why join us? At BU, you’ll be part of a collaborative Academic Services team committed to continuous improvement and delivering for our students. You’ll have the opportunity to shape policy, influence practice, and contribute to a service that really matters. We’re proud of our inclusive community and welcome applications from all backgrounds. About the department Not Specified About us Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements. More than just a job! Working for BU provides you with access to a fantastic range of benefits. Core Package: PAY – a competitive salary with opportunities for pay progression PENSION – a valuable defined benefit pension with generous employer contributions HOLIDAY – Annual leave entitlement of 30 days plus bank holidays and winter closure (pro rata if part time) WORK LIFE BALANCE – flexible working arrangements including opportunities for hybrid working and flexitime (role dependant) You will also have access to a wide range of voluntary benefits: Health & Wellbeing: Employee assistance programme, dental care scheme, health cash plan Financial & Discounts: Discounts including a reduction of fees for family members who study at BU Travel: Cycle to work scheme, secure bike stores, showers and lockers, free bus travel between campuses, discounted bus travel Sports & Activities: Sport BU has a wide range of activities which staff can access Family: Enhanced maternity, paternity and adoption leave, on-site nursery with discounts for BU staff Modern, vibrant campus locations: Bright and flexible work and meeting spaces, with on-site food outlets and coffee shops A job description for this position is available at the top of this page. If you require this in a different format, please contact us at [email protected] .