Salary: Competitive plus bonus, company car / cash allowance and pension. Hours: Full time, Monday to Friday – 40 hours per week. Location: Kingswood, Cannock / Hybrid.
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
The purpose of this role is to build and maintain strong, long‑term relationships with customers, and actively drive and manage the business relationship with each customer, with focus on multi‑term retention and scope growth driven by innovation, effectively delivering ecological solutions for customers, and improving contract profitability. Strategically lead the business relationship and customer journey for major, high‑profile brand customers with whom the business has deemed there is a strategic partnership or potential for a strategic partnership. Building a long‑term relationship in a changing world through the creation of collaborative opportunities that embed Veolia with the customer, driving shared value and profitability over the long term.
The SPM acts as a bridge between Veolia and the customer, and in doing so, increases customer lifecycle value by adding value, providing solutions and building trust. The SPM will lead and nurture his/her team, to embody a customer‑centric approach embracing the role of ambassador for the Veolia brand and purpose. Responsible for ensuring the contractual renewal targets are met through decisive leadership, a passion for customers, and an innovative and customer‑focused mindset; driving best‑in‑class standards that deliver customer loyalty, retention and high Net Promoter Scores across the different customer segments, directly influencing innovative ecological sustainability opportunities, with a strategic approach to solutions and customer relationships with large and complex clients.
Complete internal contract review meetings at internal Director and Investco / EXCO level and ensure all elements of the contract are delivered in line with client expectations.
We are a Disability Confident Employer and will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles. We are committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.