Summary
Ground Solutions UK Ltd is a thriving Property Managing Agent looking for a forward thinking and proactive individual to join our Property Management Team. This is a great entry level role with genuine opportunities to learn from an experienced, vibrant team with internal training and support alongside the course in this customer focussed role.
Wage
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Housing and property management (level 3)
Hours
Monday to Friday 08.30 to 17.00
37 hours 30 minutes a week
Start date
Monday 29 June 2026
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* You will deal with telephone calls and emails from customers, contractors, etc.
* Create accurate and updated electronic records including MS Office and Excel
* Prepare, print, and collate information for customers
* Liaise with contractors and arrange planned and emergency maintenance works
* Investigate issues raised by customers and report findings.
* Carry out site inspections
Where you'll work
UNIT A5
OPTIMUM BUSINESS PARK
OPTIMUM ROAD
SWADLINCOTE
DE11 0WT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE APPRENTICE ACADEMY LIMITED
Training course
Housing and property management (level 3)
What you'll learn
Course contents
* Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
* Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
* Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
* Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
* Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
* Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
* Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
* Problem Solving: Use a problem solving and flexible approach in their day to day duties.
* Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
* Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Training schedule
* Housing and Property Management Level 3
* This is 100% online learning in a real-time classroom environment, provided by The Apprentice Academy based in Manchester, this typically is for one day per week
* Expected start date for the course is September, giving you the chance to settle into your new role within the office beforehand and a head start on the learning ahead
* You will work from our Derbyshire Head Office and complete your online learning within a learning space in the office
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
Working as part of a team you must be an effective communicator, a positive and friendly person, and have the ability to get on with others. It is a highly customer focused role, you must therefore have a good phone manner, be professional and be confident to deal with a range of queries and complaints to turn them around as promptly as possible.