We have a brand-new opportunity for a personable and client focused 1st Line Support Engineer to join a small but well-established IT Solutions company. Working within a dedicated team you will be the first point of contact, providing 1st line technical support for their business clients. The role is based at their offices near to Sutton in Surrey/Greater London.
Key Responsibilities:
Provide 1st line support to SME clients through the helpdesk ticketing system, troubleshoot basic IT issues, log incidents, and escalate more complex problems to higher support levels. Set up and configure new user accounts, devices and applications; in addition to maintaining and updating IT documentation and databases.
You will need to demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following:
1. Previous helpdesk experience delivering 1st/2nd line support.
2. Confident with Microsoft Office 365, Windows OS and basic networking
3. Proficiency with a service desk tool e.g. ServiceNow is desirable
4. Excellent communication skills and ability to work with pe...