Customer Service Agent Northamptonshire Temp for 6 Months Are you a Customer Service Agent seeking a new role? Our client, based in Northamptonshire, is looking for a candidate to join their team! Duties To act as the first point of contact for all day-to-day queries from the pubs, answering all incoming calls in line with customer agreed KPI’s• Log information on calls received and maintain detailed and accurate records • Investigate all queries received and respond within agreed SLA’s • Liaising with internal departments to ensure that all issues impacting on service are communicated in a timely fashion • Responding to all driver queries around service delivery • Processing orders where required, ensuring a high level of attention to detail is maintained • Management and escalation of complaints • Auditing of helpdesk systems to ensure accuracy of data is maintained • Ensuring full audit compliance to CMI guidelines within the Customer Service function What you need • You will have good listening skills and be able to identify and react to how customers are feeling in a positive manner. • Good problem-solving skills • Ability to work to targets but ensure customer experience is your primary focus • Able to manage your time wisely to meet call handle time and work to targets • Ability to multitask and use various systems whilst engaging with customers over the phone • Fully flexible to work 37.5 hrs per week between 8am and 4pm Monday to Sunday (working 5 days out of 7) £13ph If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4788123