1. Opportunity working for a leading not-for-profit business
2. Weekly pay & immediate start
About Our Client
The employer is a large organization in the not-for-profit sector. They have a robust presence in Manchester and are well-regarded in the community for their commitment to delivering excellent customer service.
Job Description
3. Respond to customer inquiries via phone, email and social media platforms
4. Maintain customer service standards by providing efficient and professional service
5. Resolve customer complaints and escalate them when necessary
6. Collaborate with other departments to ensure customer satisfaction
7. Record customer interactions and transactions accurately
8. Follow communication procedures, guidelines, and policies
9. Manage administrative tasks related to customer service
10. Maintain customer confidentiality and adhere to data protection regulations
The Successful Applicant
A successful Temporary Customer Service Advisor should have:
11. A background in customer service or a related field
12. Excellent verbal and written communication skills
13. The ability to handle difficult customers with patience and professionalism
14. Good problem-solving skills and the ability to think on their feet
15. Strong organisational skills and the ability to multi-task
16. Knowledge of CRM systems and practices
What's on Offer
17. Hourly rate £13.00
18. A supportive work environment in the not-for-profit sector
19. The opportunity to make a significant impact in the Manchester community
20. A temporary role with potential for permanent placement
If you are passionate about customer service and want to make a positive impact in the not-for-profit sector in Manchester, we would love to hear from you.