Job Description
Job Title Microsoft Build Specialist
Location: Hatfield full time
Hours: 37.5 per week
Role Type: Permanent
The Evergreen service is Computacenters solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines.
Evergreen is a global service delivered from the UK, India, and Germany locations.
What youll do
1. Accountable for understanding and communicating Feature Release changes for Windows and Office Pro Plus
2. Deliver the Internal Model Office process and associated advisory output
3. Translate Feature Release changes into a risk assessment for a customer estate (in collaboration with COA Customer
4. Act as a single point of contact for general technical queries and escalations
5. Investigate failed deployments directly in SCCM/Intune
6. Own and resolve 3rd line incidents via Remedy queue
7. Implement remediation activities where service has shortfalls
8. Create and present Feature ...